Returns Policy
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.
Returns
You have 21 days from the date of delivery to return an item.
To be eligible for a return, your item must be unused, and or faulty.
Non-Returnable Items
The following items cannot be returned:
Earrings
Hair Clips (unless faulty)
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original payment method.
Please note: It may take 5–7 business days for the refund to appear in your account.
Exchanges
If you need to exchange an item for a similar product, please email us at: [email protected]
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
How to Initiate a Return
Contact us at [email protected] with your order number and reason for return. You will be provided with a return address.
Contact Us
If you have any questions about our returns policy, please contact us at:
Phone: 07312 987 038